Lucas Vieites
Knowledge Manager, Software Translator, Dad, BBQ'er extraordinaire, and all-round Creative Guy
I am a seasoned IT professional with extensive experience in knowledge management. In my time at ServiceNow between 2013 and 2025 (12 years), I held several roles that highlight my expertise in this field, both as an individual contributor and in a leadership role.
Beyond my roles at ServiceNow, I am an active contributor to knowledge management discussions and solutions. I participate in community forums, providing insights on knowledge base best practices and configurations, demonstrating my commitment to effective knowledge management practices.
My diverse professional background, including programming, GNU/Linux system administration, software localization, and technical support, complements my knowledge management expertise
In addition to my professional endeavors, I am an active participant in the open-source community. I have contributed to projects like Inkscape, where I have been involved in translating the interface and tutorials from English to Spanish. My involvement in these projects highlights my commitment to improving and expanding the accessibility of software tools.
I also maintain a presence on GitHub, where I share various coding projects and scripts aimed at simplifying everyday tasks.